Refund policy

Returns & Exchanges 

We hope you love everything you gather from TOPOS. Because we thoughtfully source our collection in small quantities, we ask that you carefully review the following policy before beginning a return. 

Returns 

We accept eligible returns requested within 14 days of the date your order was delivered or picked up. 

To qualify for a return, your item must be: 

  • Unused, unworn, and in its original condition 

  • Returned with all original tags, packaging, and accessories 

  • Accompanied by your order number or proof of purchase 

To begin a return, please contact us at support@shoptopos.com with your order number and the item you would like to return. Returns sent without prior authorization may not be accepted. 

Once your return is approved, it must be shipped or delivered to us within 7 days. Items returned outside of this timeframe may be declined. 

Return Shipping 

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. 

Original shipping charges are nonrefundable. We recommend using a trackable shipping method, as TOPOS is not responsible for returns that are lost or damaged in transit. 

Please do not send returns directly to the product’s maker or manufacturer. 

Refunds 

Once your return has been received and inspected, we will let you know whether it has been approved. 

Approved refunds will be issued to the original payment method. Please allow 10 business days for your bank or payment provider to process the refund after it has been issued. 

TOPOS reserves the right to decline returns that show signs of use, damage, alteration, or missing packaging. 

Exchanges 

We are happy to offer exchanges when replacement inventory is available. Because many of our products are gathered in limited quantities, we cannot guarantee that the same item will remain in stock. 

When a direct exchange is not available, we will issue an eligible refund so you may place a new order. 

Damaged, Defective, Missing, or Incorrect Items 

Please inspect your order when it arrives. Contact us within 3 days of delivery if an item is damaged, defective, missing, or incorrect. 

Include your order number and clear photographs of: 

  • The affected item 

  • The shipping box or packaging 

  • Any visible damage 

Please keep the item and all original packaging until we have completed our review. Depending on availability, we will arrange a replacement, refund, or another appropriate resolution. 

Final-Sale Items 

The following items cannot be returned or exchanged: 

  • Seasonal and holiday merchandise 

  • Clearance items or products marked “Final Sale” 

  • Gift cards 

  • Personalized, made-to-order, or custom products 

  • Food, beverages, and other consumable goods 

  • Opened or used bath, body, skincare, fragrance, or personal-care products 

  • Earrings that have been opened, worn, or removed from sealed packaging 

Seasonal and holiday merchandise is considered final sale unless the item arrives damaged, defective, or incorrect. Additional products may be marked final sale on their individual product pages. Please contact us before purchasing if you have questions about a particular item. 

Order Cancellations 

We begin preparing orders as quickly as possible. Please contact us immediately if you need to request a cancellation or change. 

We cannot guarantee that an order can be changed or canceled after it has been placed. Once an order has entered processing or shipped, it will be subject to our standard return policy. 

Lost or Undelivered Orders 

If your tracking information shows unusual delays or you believe your package has been lost, please contact us at support@shoptopos.com 

We will work with the shipping carrier to investigate. Orders that are confirmed as lost and cannot be replaced will be refunded to the original payment method. 

Questions 

Questions about a return or exchange may be sent to: 

Support@shoptopos.com 

Please include your name and order number so we can assist you as quickly as possible.