Shipping policy

Shipping & Delivery 

We carefully prepare and package every TOPOS order so it arrives ready to become part of your place. 

Please review the following information before placing your order. 

Order Processing 

Orders are typically processed within 5-7 business days, excluding weekends and holidays. 

Processing times may be longer during launches, seasonal collections, promotions, or periods of high order volume. Any extended processing time will be noted on our website or communicated directly to affected customers. 

Once your order has shipped, you will receive a confirmation email with tracking information. 

Shipping Rates 

Shipping costs are calculated as below: 

$0-$60.00 $7.50 
$60.01 - $100.00 $12.00
$100.01 - $150.00 $18.00
$150.01 - $300.00 $22.00
$300 + $50.00


Any available free-shipping promotions will be clearly stated on our website and may be subject to minimum purchase requirements, product exclusions, or geographic restrictions. 

Shipping charges are nonrefundable unless an order is canceled before shipment or the item received was damaged, defective, or incorrect. 

Estimated Delivery 

Delivery estimates shown at checkout begin after the order has been processed and transferred to the shipping carrier. 

Estimated delivery times are provided as a guide and are not guaranteed. Delivery may be affected by weather, carrier delays, holidays, service interruptions, or other circumstances outside of TOPOS’s control. 

TOPOS is not responsible for carrier delays after an order has been shipped, but we are happy to help customers review available tracking information and determine the appropriate next steps. 

Tracking Information 

Once your order ships, tracking information will be sent to the email address provided during checkout. 

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation. 

Customers are responsible for monitoring their tracking information and making appropriate arrangements for delivery. 

Shipping Addresses 

Customers are responsible for providing a complete and accurate shipping address at checkout. 

Please contact us immediately at support@shoptopos.com if you notice an error in your address. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or shipped. 

TOPOS is not responsible for orders delayed, returned, or delivered incorrectly because of an incomplete or inaccurate address provided by the customer. 

If an order is returned to TOPOS due to an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for any additional shipping costs required to resend the order. 

Multiple Shipments 

Orders containing multiple items may occasionally arrive in separate packages. 

When an order is divided into multiple shipments, additional tracking information may be provided. Customers will not be charged additional shipping fees unless a separate shipping arrangement was requested and approved. 

Preorders and Backordered Items 

Products identified as preorder or backordered will include an estimated availability or shipping timeframe on the product page. 

Estimated dates are subject to change because of production, maker, supplier, or carrier delays. 

Unless otherwise stated, orders containing both available and preorder items may be held until all products are ready to ship. Customers who would like available items shipped separately may contact us, and additional shipping charges may apply. 

If a significant delay occurs, TOPOS will contact affected customers with updated information and any available options. 

Lost or Delayed Packages 

If your package appears delayed, please first review the tracking information provided by the shipping carrier. 

Carriers may occasionally mark an order as delivered before it physically arrives. We recommend allowing up to 48 hours, checking around the delivery location, and asking household members or nearby neighbors whether the package was accepted on your behalf. 

If your package still cannot be located, contact us at support@shoptopos.com with your order number. 

TOPOS will assist with filing or reviewing a carrier claim when appropriate. Refunds or replacements for lost packages will be determined after the carrier’s investigation and are subject to product availability. 

TOPOS is not responsible for packages confirmed as delivered to the address entered at checkout. However, we will make every reasonable effort to help determine the appropriate next steps. 

Damaged Packages 

Please inspect your order as soon as it arrives. 

If an item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at  

Support@shoptopos.com 

Please include: 

  • Your name and order number 

  • A description of the issue 

  • Clear photographs of the item 

  • Photographs of the shipping box and packaging 

  • Photographs of any visible exterior damage 

Please keep the item and all original packaging until we have completed our review. 

Depending on the circumstances and product availability, TOPOS may offer a replacement, refund, repair, or another appropriate resolution. 

Stolen Packages 

TOPOS is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided at checkout. 

Customers should ensure that orders are shipped to a secure location and may wish to use available carrier delivery-management tools. 

If you believe your package was stolen, we recommend checking with household members and neighbors, contacting the carrier, and filing a report with the appropriate local authority when necessary. 

Shipping Restrictions 

At this time, TOPOS ships to addresses within THE CONTIGUOUS UNITED STATES  

We are currently unable to ship to P.O. BOXES, APO/FPO ADDRESSES, ALASKA, HAWAII, OR INTERNATIONAL DESTINATIONS 

Some oversized, fragile, flammable, perishable, or otherwise restricted products may have limited shipping availability. Any applicable restrictions will be noted on the product page or during checkout. 

Refused or Returned Shipments 

Orders that are refused, unclaimed, or returned to TOPOS by the shipping carrier may be refunded after they are received and inspected. 

Original shipping charges are nonrefundable, and any return shipping or reshipment costs may be deducted from the refund unless the return was caused by an error by TOPOS. 

Seasonal, holiday, personalized, consumable, and other final-sale merchandise remains subject to our Returns & Exchanges Policy. 

Questions 

For questions about shipping, delivery, tracking, or local pickup, contact us at: 

support@shoptopos.com 

Please include your name and order number so we can assist you as quickly as possible.